Terms of Use
In short. notavik is a documentation tool for healthcare professionals. It writes a draft note from a visit you record; you remain responsible for the clinical content of your records, for obtaining consent to record, and for reviewing every note before it enters a patient's chart. Billing runs through your Apple ID, subscriptions renew until cancelled, and the lifetime purchase never renews.
- The agreement
- Who may use notavik
- What notavik is — and is not
- Your professional responsibility
- Recording and consent
- Your licence to use the app
- Acceptable use
- Free tier, subscriptions and lifetime
- Billing, renewal and cancellation
- Refunds
- Access to notes you have written
- Your data and the risk of loss
- Third-party services
- Disclaimer of warranties
- Limitation of liability
- Apple
- Changes and termination
- Contact
1. The agreement
These Terms of Use are an agreement between you and Vast Flow ("we", "us"), the publisher of the notavik iPhone application ("notavik", "the app"). By downloading or using the app you accept them. If you do not accept them, do not use the app.
Our Privacy Policy forms part of this agreement and explains how information is handled — in summary, the app has no server and your recordings, transcripts and notes never leave your device.
2. Who may use notavik
To use notavik you must:
- be at least 18 years old; and
- be a licensed, registered or otherwise qualified healthcare professional, or a person acting under the supervision and direction of one, using the app in the course of professional practice.
notavik is a professional documentation tool. It is not intended for use by patients or by members of the public to record their own consultations, and it is not sold as a consumer product.
3. What notavik is — and is not
notavik records a consultation on your iPhone, produces a transcript in which the clinician and patient turns are separated, and drafts a structured note from that transcript. All of this happens on the device.
notavik is not a medical device. It is a documentation assistant. It does not provide medical advice, does not make or suggest a clinical judgement, and is not intended to influence any decision about a patient's care. It has not been cleared, approved, certified or registered as a medical device by the FDA, by any EU notified body, or by any other regulator, because it does not make claims that would require it.
Every note is a draft. The app derives the note from what was said during the visit and can mishear, omit, mis-attribute a speaker, or reproduce something incorrectly. You must read every note and correct it before it enters a patient record or is relied upon in any way.
notavik does not connect to any electronic health record system and never files a note automatically. You move each note into your records yourself.
4. Your professional responsibility
The clinical record is yours. Nothing in the app changes your professional, ethical or legal duties, and in particular you remain solely responsible for:
- the accuracy, completeness and clinical appropriateness of every note you keep;
- reviewing and correcting each draft before it is charted, signed or shared;
- all decisions about a patient's care, which are yours alone and must never be based on the app's output;
- compliance with the record-keeping, confidentiality, retention and professional standards that apply where you practise;
- the security of the device the app runs on, including its passcode and lock;
- what happens to a note once you copy, export or share it out of the app.
5. Recording and consent
Recording a consultation is regulated, and the rules differ widely. Several US states require the consent of every party to a recorded conversation; the GDPR and national health-confidentiality rules apply throughout the EU, the UK and Switzerland; and your professional body may impose further requirements.
Establishing a lawful basis for each recording, and obtaining any consent required, is entirely your responsibility. The app provides a consent script you may read aloud, records whether consent was asked and given, and can delete a visit immediately if the patient withdraws. These are documentation aids. They are not legal advice, they are not a substitute for it, and using them does not make a recording lawful. If you are unsure of the rules that apply to you, take your own advice before recording.
6. Your licence to use the app
We grant you a personal, non-exclusive, non-transferable, revocable licence to use notavik on Apple-branded devices that you own or control, as permitted by the App Store Terms of Service. We and our licensors retain all rights in the app, its software, its design and its name.
The transcripts and notes you create are yours. We claim no rights in them, and since we never receive them we could not use them for anything, including the training of any model.
You may not:
- copy, modify, translate or create derivative works of the app;
- reverse engineer, decompile or disassemble it, except where that restriction is prohibited by law;
- rent, lease, lend, sell, redistribute or sublicense it;
- remove or alter any proprietary notice; or
- circumvent the free-tier limit or any purchase mechanism.
7. Acceptable use
You agree not to use notavik:
- to record any person without the lawful basis and consent required where you are;
- to record conversations that are not consultations you are professionally involved in;
- for any unlawful purpose, or in breach of your professional obligations; or
- in a way that could damage, disable or impair the app.
8. Free tier, subscriptions and lifetime
notavik is free to download and includes a free tier.
- Free — up to 10 recorded visits per calendar month. Every note feature is included: on-device transcription, speaker roles, all note templates, editing, copy, PDF export, share and encrypted backup.
- Pro weekly — an auto-renewing subscription at $4.99 per week, removing the monthly visit limit.
- Pro yearly — an auto-renewing subscription at $29.99 per year, offered with a 7-day free trial, removing the monthly visit limit.
- Lifetime — a one-time purchase of $99.99 that removes the monthly visit limit permanently. It is not a subscription, it does not renew, and there is nothing to cancel.
The only difference between the free tier and a paid plan is the monthly visit limit. Prices are quoted in US dollars; your App Store displays the price in your local currency, and the price shown there at the moment of purchase is the price that applies. We may change prices for future purchases; a change never affects a lifetime purchase already made, and any change to a subscription price is subject to Apple's notice and consent rules.
9. Billing, renewal and cancellation
- Payment is charged to your Apple ID account when you confirm the purchase.
- Subscriptions renew automatically at the then-current price unless cancelled at least 24 hours before the end of the current period. Your account is charged for renewal within 24 hours of the end of that period.
- You can manage or cancel a subscription at any time in your App Store account settings on your device. We cannot cancel it for you — only Apple can.
- Cancelling stops future renewals. It does not end the period you have already paid for, which runs to its end.
- If a free trial is offered and you cancel before it ends, you are not charged. If you do not cancel, the subscription begins automatically at the end of the trial. Any unused portion of a trial is forfeited if you buy a subscription during it.
10. Refunds
All purchases are made through Apple, so Apple handles refunds, not us. Request one at reportaproblem.apple.com or through your App Store purchase history. Apple applies its own policy, and we cannot issue, promise or overturn a refund on Apple's behalf. If something has gone wrong, write to us anyway — we would rather fix the problem.
11. Access to notes you have written
Notes you have already created are never locked. Viewing, editing, copying, exporting and backing up an existing note continue to work regardless of the monthly free-tier limit and regardless of whether a subscription has lapsed, been cancelled or been refunded. A paid plan governs only how many new visits you may record in a month. Your clinical record will not be held behind a paywall.
12. Your data and the risk of loss
Recordings, transcripts and notes are stored only on your device. We hold no copy and operate no server, which is the point of the product — and it has a consequence you must accept before relying on the app:
If your device is lost, stolen, damaged, reset or restored without a backup, your notes are gone permanently. We cannot recover them, because we have never had them. The app provides a password-protected backup that you create and store yourself; we cannot open it, recover it or reset its password. You are responsible for making backups and for keeping the resulting file, which may contain patient information, somewhere appropriate and secure.
Audio is deleted automatically after 30 days by default. You control this setting, and you should satisfy yourself that your retention configuration matches your record-keeping obligations.
13. Third-party services
The app relies on Apple's App Store and StoreKit for purchases, on RevenueCat to verify subscription status against an anonymous identifier, and on the Hugging Face CDN for a one-time download of its speech models. Their terms and privacy policies govern their services. None of them receives your recordings, transcripts or notes.
14. Disclaimer of warranties
To the fullest extent permitted by law, notavik is provided "as is" and "as available", without warranty of any kind, whether express, implied or statutory, including any implied warranty of merchantability, fitness for a particular purpose, accuracy or non-infringement.
We do not warrant that the app will be uninterrupted or error-free, or that transcription and note drafting will be accurate or complete. Speech recognition is inherently imperfect and is affected by accent, background noise, overlapping speech, terminology and recording conditions. Speaker separation assumes two speakers, and a third voice will be attributed to one of them. This is why you must review every note.
Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you. Nothing here limits any statutory right you have as a consumer that cannot lawfully be limited.
15. Limitation of liability
To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of data, records, profits, revenue or goodwill, arising out of or in connection with your use of notavik — including any error or omission in a transcript or note, any loss of notes stored on your device, and any claim arising from a recording made without the consent required where you practise.
Our total aggregate liability arising out of or relating to the app is limited to the amount you actually paid for it in the twelve months before the event giving rise to the claim.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded or limited.
16. Apple
This agreement is between you and us only, not with Apple. Apple is not responsible for notavik or its content.
- Apple has no obligation to provide any maintenance or support for the app. Support is ours, at [email protected].
- If the app fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price. To the maximum extent permitted by law, Apple has no other warranty obligation in respect of the app.
- We, not Apple, are responsible for addressing any claim by you or a third party relating to the app, including product liability claims, any claim that the app fails to conform to a legal or regulatory requirement, and claims under consumer protection or similar legislation.
- We, not Apple, are responsible for investigating and defending any third-party claim that the app infringes that party's intellectual property rights.
- You represent that you are not located in a country subject to a US Government embargo or designated as a "terrorist supporting" country, and that you are not listed on any US Government list of prohibited or restricted parties.
- Apple and its subsidiaries are third-party beneficiaries of this agreement and, on your acceptance of it, have the right to enforce it against you.
Your use of the app must also comply with the applicable App Store Terms of Service.
17. Changes and termination
We may update these terms as the app changes. The effective date at the top of this page shows the current version, and continued use after an update means you accept it. A change that materially affects your rights will be brought to your attention.
You may end this agreement at any time by deleting the app. We may suspend or end your licence if you materially breach these terms. The notes on your device are yours either way — export anything you want to keep before you delete the app, because deleting it removes your notes from the device permanently.
If any provision of these terms is held unenforceable, the rest remains in force.
18. Contact
Questions about these terms, about your subscription, or about the app go to:
Published by Vast Flow. Please do not include patient information in your message.